PERSONAL DATA POLICY


General Information About Personal Data Protection Law

The Personal Data Protection Law No. 6698 (hereinafter referred to as KVKK) was adopted on March 24, 2016, and published in the Official Gazette No. 29677 dated April 7, 2016. Significant amendments were made to the KVKK with Law No. 7499 published in the Official Gazette No. 32487 dated March 12, 2024.

Information as Data Controller

Pursuant to KVKK No. 6698 and in our capacity as Data Controller, ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ. will process your personal data as explained on this page; data will be recorded, stored, updated, disclosed/transferred to third parties where permitted by legislation, classified, and processed in ways specified in KVKK.

Purpose and Legal Basis for Processing Personal Data

Your personal data is processed for the following purposes:

1. Necessary for the performance of service contracts:
  • Provision of customer services
  • Delivery of products and services
  • Processing of payments
  • Providing technical support

    • 2. Compliance with legal obligations:
  • Law No. 6563 on the Regulation of Electronic Commerce
  • Law No. 6502 on Consumer Protection
  • Tax legislation
  • Other relevant legislation

    • 3. Within the scope of our legitimate interests:
  • Development of products and services
  • Improvement of customer experience
  • Ensuring security
  • Enhancement of business processes

    • Personal Data Processing Principles

    Your personal data is processed:
  • In accordance with the law and rules of honesty
  • Accurately and, where necessary, kept up to date
  • For specific, explicit, and legitimate purposes
  • Relevantly, limited, and proportionate to the purposes
  • Retained for the period stipulated in relevant legislation or required for the purpose of processing

    • Data Security and Data Breach Notification

    Necessary technical and administrative measures are taken to ensure the security of your personal data. In case of any data breach, the Personal Data Protection Board and relevant persons will be notified within 72 hours of learning about the breach.

    Data Retention Periods

  • Customer account information: Retained while account is active
  • Order history: Retained for 10 years due to legal requirements
  • Communication records: Retained for 3 years from last contact
  • Cookie data: Session cookies deleted upon browser close, persistent cookies retained for 12 months

    • Data Deletion Procedures

  • Manual deletion: Users can delete their accounts and data from profile page
  • Automatic deletion: Data automatically deleted after retention periods
  • Deletion verification: Data is deleted in a technically irreversible manner
  • Bulk deletion: Annual cleanup of old data

    • App Permissions and Purposes

  • Camera access: For QR code reading and product scanning features
  • Storage access: For saving in-app files
  • Notification access: For alarm status and campaign notifications
  • Internet access: For providing online services

    • Sensitive Data Categories

  • Identity document information
  • Purpose: Processing invoices

    • Security Measures

  • End-to-end encryption
  • Access control and authorization
  • Regular security audits
  • Staff confidentiality agreements

    • Third-Party Data Sharing

    1. Payment service providers
  • Shared data: Payment information
  • Purpose: Processing payments

    • 2. Shipping companies
  • Shared data: Delivery address and contact information
  • Purpose: Product delivery

    • 3. Analytics service providers
  • Shared data: Usage statistics
  • Purpose: Service quality improvement

    • International Data Transfer

    When transferring your personal data abroad:
  • The transfer will be made to countries listed by the Board as having adequate protection
  • For countries without adequate protection, Board permission will be obtained and commitments will be signed

    • Rights of Personal Data Subjects

    Under Article 11 of KVKK, everyone has the right to:

    1. Learn whether their personal data is being processed
    2. Request information if their personal data has been processed
    3. Learn the purpose of data processing and whether data is used in accordance with this purpose
    4. Know the third parties to whom personal data is transferred domestically or abroad
    5. Request correction if personal data is processed incompletely or inaccurately
    6. Request deletion or destruction of personal data within the framework of conditions set forth in Article 7 of KVKK
    7. Request notification of correction, deletion, and destruction operations to third parties to whom personal data has been transferred
    8. Object to any unfavorable result through analysis of processed data exclusively by automated systems
    9. Claim compensation for damages arising from unlawful processing of personal data

    Data Minimization Principle

    Our company:
  • Only collects the minimum necessary data
  • Deletes or anonymizes data whose processing purpose has ended
  • Performs periodic data cleaning

    • Contact

    Data Controller: ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ.
    Address: Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA
    Email: info@abibasoft.com
    Phone: +90 850 840 76 91

    VERBIS Registration No: 10038580

    This policy was last updated on 14.12.2024.



    PRIVACY AND SECURITY POLICY


    1. General Information

    All services provided on our website and virtual store belong to and are operated by ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ., located at Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA.

    2. Collection and Processing of Personal Data

    2.1. Collected Data

    Our company collects and processes the following personal data:
  • Identity information (name, surname, national ID number, etc.)
  • Contact information (address, phone, email, etc.)
  • Customer transaction information (order history, preferences, etc.)
  • Transaction security information (IP address, cookie data, etc.)
  • Financial information (only information necessary for payment processing)

    • 2.2. Data Collection Methods

    Your personal data is collected through:
  • Forms on the website and mobile application
  • Cookies and similar technologies
  • Email, phone, or other communication channels
  • Sales and marketing activities
  • Business partners and suppliers

    • 3. Data Security

    3.1. Technical Measures

  • SSL/TLS encryption technologies
  • Current firewall and antivirus systems
  • Regular security updates
  • Data access logs
  • Authorization controls

    • 3.2. Administrative Measures

  • Employee confidentiality agreements
  • Regular staff training
  • Data security policies and procedures
  • Regular risk assessments
  • Emergency response plans

    • 4. Credit Card Security

  • Credit card information is never stored in our system
  • All payment transactions are processed using 3D Secure technology
  • Security measures comply with PCI DSS standards
  • Payment transactions are encrypted with 256-bit SSL certificate

    • 5. Cookie Policy

    5.1. Types of Cookies

  • Essential Cookies: Required for basic site functionality
  • Analytical Cookies: Used to improve user experience
  • Functional Cookies: Provides personalized experience
  • Marketing Cookies: Used to deliver relevant advertisements

    • 5.2. Cookie Management

  • You can change your cookie preferences in browser settings
  • You can completely disable or delete cookies
  • Detailed information about our cookie policy is available on our website

    • 6. Email Security

  • Please do not share credit card information via email with our company
  • Remember that we will never request passwords and private information via email
  • Report suspicious emails to info@abibasoft.com

    • 7. Third-Party Websites

  • Use of third-party links on our site is at the user's own responsibility
  • Our company is not responsible for third-party sites' privacy policies
  • Third-party cookies are used for advertising and analytics services

    • 8. Exceptional Circumstances

    Your personal information may be shared in the following cases:
    1. When legally required
    2. When necessary for public safety
    3. To fulfill our legal obligations
    4. For the implementation of user agreements

    9. Contact

    For questions about our privacy and security policy:
  • Email: info@abibasoft.com
  • Phone: +90 850 840 76 91
  • Address: Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA

    • This policy was last updated on 14.12.2024.

    ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ. reserves the right to update this policy when necessary. Changes take effect when published on our website.



    TERMS OF USE


    1. General Provisions

    1.1. Parties

    These terms of use regulate the rights and obligations between ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ. (hereinafter referred to as "Company") and the persons using the site (hereinafter referred to as "User").

    1.2. Acceptance of Terms of Use

    Persons who use the site and/or make purchases declare that they have read, understood, and accepted these terms. Users accept that they:
  • Are over 18 years old
  • Have the right, authority, and legal capacity to sign contracts
  • Will fully comply with these terms

    • 2. Rights and Obligations

    2.1. Company's Rights and Obligations

    1. Ensure service quality and security
    2. Protect user information confidentiality
    3. Continuously develop and maintain technical infrastructure
    4. Comply with legal regulations
    5. Keep price and product information up to date
    6. Act in accordance with e-commerce legislation

    2.2. User's Rights and Obligations

    1. Provide accurate and current information
    2. Not engage in activities that compromise site security
    3. Respect intellectual property rights
    4. Not violate others' rights
    5. Not share content contrary to laws and general morality
    6. Ensure account information security

    3. Intellectual Property Rights

    3.1. Content Rights

  • All intellectual property rights on the site content belong to the Company
  • Users cannot copy, modify, or distribute content
  • All rights are protected by national and international laws

    • 3.2. Usage Permission

  • Site content is for personal use only
  • Written permission from the Company is required for commercial use

    • 4. E-Commerce Regulations

    4.1. Order and Payment

  • Orders are received and confirmed electronically
  • Payment transactions are processed through secure systems
  • A unique order number is created for each transaction

    • 4.2. Delivery and Returns

  • Delivery times are specified on product pages
  • Return and exchange rights comply with consumer legislation
  • Right of withdrawal details are regulated in a separate agreement

    • 5. Security and Privacy

    5.1. Data Security

  • Personal data is protected under KVKK
  • SSL encryption technology is used
  • Regular security updates are performed

    • 5.2. Account Security

  • Users are responsible for account security
  • Suspicious transactions should be reported immediately
  • Two-factor authentication is recommended

    • 6. Liability Limits

    6.1. Company's Liability

  • Interruptions due to technical failures
  • Force majeure events
  • Issues arising from third-party services

    • 6.2. User Liability

  • Protection of account information
  • Legal use
  • Respect for other users' rights

    • 7. Agreement Changes

  • Company reserves the right to modify terms
  • Changes take effect immediately upon publication on the site
  • Users will be notified of significant changes

    • 8. Dispute Resolution

  • Disputes are first resolved through amicable means
  • Consumer arbitration committees and courts have jurisdiction
  • Ankara (Central) courts have jurisdiction

    • 9. Contact

    Company Name: ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ.
    Address: Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA
    Email: info@abibasoft.com
    Phone: +90 850 840 76 91

    These terms were last updated on 14.12.2024.



    DISTANCE SALES AGREEMENT


    1. PARTIES

    This Agreement has been signed between the following parties under the terms and conditions stated below.

    SELLER:

    Title: ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ.
    Address: Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA
    Phone: +90 850 840 76 91
    Email: info@abibasoft.com
    MERSIS No: 0002211136600001

    BUYER:

    The information of the purchasing person is as specified in the order form.

    2. SUBJECT AND SCOPE OF AGREEMENT

    2.1. Definitions

  • BUYER: Natural or legal person who purchases goods or services for non-commercial or non-professional purposes
  • SELLER: Natural or legal person who offers goods or services within the scope of commercial or professional activities
  • PRODUCT: Goods or services offered for sale electronically
  • ORDER: Declaration of intent by the buyer to purchase goods or services from the seller
  • DISTANCE CONTRACT: Contract established between parties through the use of remote communication tools, within the framework of a system created for remote marketing of goods or services, without the simultaneous physical presence of the seller and buyer

    • 2.2. Subject of Agreement

    The subject of this agreement is to determine the rights and obligations of the parties in accordance with the Consumer Protection Law No. 6502 and Distance Contracts Regulation regarding the sale and delivery of the product(s) whose characteristics and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website.

    3. GENERAL PROVISIONS

    3.1. Rights and Obligations of the Parties

    SELLER:
  • Is obligated to deliver the contracted products intact, complete, and on time
  • Must provide products and services compliant with legal standards
  • Must inform the buyer

    • BUYER:
  • Is obligated to pay the price of the contracted product
  • Must provide accurate and current information
  • Must inspect the received product

    • 3.2. Order and Payment

  • Order is confirmed electronically by the BUYER
  • Payment is processed through secure payment systems
  • Credit card information is not stored
  • Order confirmation is notified via email

    • 4. RIGHT OF WITHDRAWAL

    4.1. Withdrawal Period

  • BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of receiving the goods, without any legal or penal liability and without showing any reason.
  • For service contracts, the withdrawal period starts from the day the contract is established.
  • If the SELLER has not informed the BUYER about the right of withdrawal, the withdrawal period extends by 12 months.

    • 4.2. Exercise of Withdrawal Right

  • Withdrawal notification must be directed to the SELLER in writing or via permanent data storage before the withdrawal period expires.
  • SELLER is obligated to return the total amount and documents that put the BUYER under debt within 14 days from receiving the withdrawal notification.
  • BUYER is not responsible for changes and deteriorations that occur when using the goods during the withdrawal period in accordance with their operation, technical specifications, and usage instructions.

    • 4.3. Cases Where Withdrawal Right Cannot Be Used

    Withdrawal right cannot be used in the following cases:
    1. Products whose prices depend on financial market fluctuations
    2. Products customized or modified for the individual
    3. Perishable products or those past their expiration date
    4. Products requiring hygiene and cannot be returned after opening
    5. Digital content and software (if packaging is opened)
    6. Periodicals such as newspapers and magazines
    7. Services performed immediately in electronic environment

    5. DELIVERY AND PRODUCT INFORMATION

    5.1. Delivery Conditions

  • Products are delivered within 30 days after order confirmation
  • Delivery address is the address specified by the BUYER
  • Delivery costs are borne by the BUYER unless otherwise stated
  • Delivery is made through courier company

    • 5.2. Product Features and Pricing

  • Product features are as specified on the site
  • Prices include VAT
  • Prices are valid during stock and campaign period
  • Seller reserves the right to change prices

    • 6. PROTECTION OF PERSONAL DATA

  • Personal data is processed within KVKK scope
  • Data is used for legal obligations and service requirements
  • Sharing with third parties is done in case of legal obligation or explicit consent

    • 7. DISPUTE RESOLUTION

  • Consumer arbitration committees and consumer courts have jurisdiction in possible disputes
  • For 2024, application limits to consumer arbitration committees:
    * District consumer arbitration committees: Up to 30,000 TL
    * Provincial consumer arbitration committees: Up to 45,000 TL
    * Consumer courts have jurisdiction for disputes above these values

    • 8. EFFECTIVENESS

  • This agreement enters into force upon electronic approval of the order
  • BUYER declares having read and accepted the agreement terms before approving the order

    • This agreement was updated on 14.12.2024.

    SELLER: ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ.
    BUYER: [Information of the ordering person]



    RETURN AGREEMENT


    1. GENERAL PROVISIONS

    1.1. Purpose and Scope

    This agreement regulates the procedures and principles regarding product returns between ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ. (hereinafter referred to as "SELLER") and its customers (hereinafter referred to as "BUYER").

    1.2. Legal Basis

    This agreement has been prepared within the scope of Consumer Protection Law No. 6502 and Distance Contracts Regulation.

    2. RETURN CONDITIONS AND PROCESSES

    2.1. Return Under Right of Withdrawal

  • BUYER can return the product within 14 days from the date of receipt without showing any reason and without paying any penalty.
  • For service contracts, this period starts from the day the contract is established.
  • If the SELLER has not informed the BUYER about the right of withdrawal, the withdrawal period extends by 12 months.

    • 2.2. Return for Defective Goods/Services

  • In case the product is found to be defective, the BUYER may exercise one of the following selective rights under Article 11 of Law No. 6502:
    * Terminate the contract by declaring readiness to return the sold item
    * Keep the sold item and request a discount from the sales price in proportion to the defect
    * Request free repair of the sold item at seller's expense, unless it requires excessive costs
    * Request replacement with a non-defective equivalent, if possible

    • 3. RETURN PROCESS

    3.1. Return Request

    1. Return request can be made through one of the following channels:
  • Email: info@abibasoft.com
  • Phone: +90 850 840 76 91
  • Return form on website

    • 2. When making a return request:
  • Order number
  • Reason for return
  • Contact information
  • Preferred return method must be specified

    • 3.2. Return Conditions

    Products to be returned must:
    1. Be unused and undamaged
    2. Be in original packaging
    3. Have all parts complete
    4. Be accompanied by invoice/receipt
    5. Be returned with any gifts and promotions if applicable

    3.3. Return Process Steps

    1. Receipt and approval of return request
    2. Sending return cargo code to customer
    3. Shipping the product via cargo
    4. Product inspection
    5. Refund payment

    4. REFUND

    4.1. Refund Period

  • Under right of withdrawal: Within 14 days from SELLER's receipt of product
  • For defective goods/services: Within 14 days from acceptance of request

    • 4.2. Refund Methods

    1. Credit card refund:
  • Refund is processed by bank within 2-3 weeks
  • For installment purchases, refund is made in installments

    • 2. Bank account refund:
  • IBAN information is required
  • Made via wire transfer/EFT
  • Process completed within 2-3 business days

    • 5. NON-RETURNABLE PRODUCTS

    5.1. Products Where Right of Withdrawal Cannot Be Used

    1. Products customized or modified for the individual
    2. Perishable products or those past their expiration date
    3. Products requiring hygiene and cannot be returned after opening
    4. Digital content and software (if packaging is opened)
    5. Periodicals such as newspapers and magazines
    6. Services performed immediately in electronic environment

    5.2. Special Cases

  • Environmental monitoring equipment with sensors (must be unopened and untampered with)
  • Software and licenses (must not be activated)
  • Special order products

    • 6. DISPUTE RESOLUTION

    6.1. Competent Authorities

  • Consumer Arbitration Committees
  • Consumer Courts
  • Provincial Trade Directorates

    • 6.2. Application Limits (2024)

  • District Consumer Arbitration Committees: Up to 30,000 TL
  • Provincial Consumer Arbitration Committees: Up to 45,000 TL
  • Consumer courts have jurisdiction for disputes above these values

    • 7. CONTACT INFORMATION

    SELLER: ABİBASOFT YAZILIM DANIŞMANLIK LTD. ŞTİ.
    Address: Ankara Teknopark, İvedik OSB Mh. 2224. Cd. No: 1/115 Yenimahalle/ANKARA
    Email: info@abibasoft.com
    Phone: +90 850 840 76 91

    This agreement was updated on 14.12.2024.